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Patient Guide

Admissions

Upon admission, a tag will be placed on the patient’s wrist. The patient should not remove it while inside the hospital. This will serve as the patient’s identification and as reference of the hospital staff when administering tests and medications.

An admission kit will be provided, which include drinking glass, utensils, soap, face towel, toilet paper, toothbrush, toothpaste, and thermometer. The hospital will also provide clothes and linen.

Transfers

Request for room transfer may be done any time of the day through the Admitting Section. However, room

Schedule of Mass & Other Religious


Monday

5:25PM   Novena to St. Joseph

5:30PM   Holy Mass

Tuesday

5:25PM   Novena to St. Anthony of Padua

5:30PM   Holy Mass

Wednesday

12:00NN   Novena to Mother of Perpetual Help | Holy Mass

5:30PM   Holy Mass

Thursday

5:25PM   Novena to St. Jude Thaddeus

5:30PM   Holy Mass

Friday

4:30PM   Holy Hour | Novena to the Sacred Heart

5:30PM   Holy Mass

6:00PM   Healing Service | Veneration of Padre Pio's Relic

Saturday

12:00NN   Holy Rosary

12:15PM   Holy Mass

5:30PM   Anticipated Holy Mass

Sunday

5:30PM   Holy Mass

Visitors and Companions

  • To ensure the comfort and privacy of all patients, only one (1) companion per patient may stay overnight.
  • Children below 7 years old prohibited to visit the patient. This is to prevent them from getting exposed to infectionsand other health risks.

Visiting Hours

Ward/Semi-private Rooms

9:00 AM - 11:30AM and 4:00 PM -8:30PM

Suite/Private Rooms

9:00 AM – 9:00 PM

Intensive Care Unit (ICU)

10:00 AM – 11:00 AM and 7:00 PM – 8:00 PM

(Only immediate family members may visit. Visitation will depend on the discretion of the Nurse Supervisor.)

Neonatal Intensive Care Unit (NICU)

9:00 AM – 10:00 AM; 4:00 PM – 5:00 PM; and 8:00 PM to 9:00 PM

Patient Care Concerns

We want to make your stay as comfortable as possible. Should you need assistance or if you have any patient care concerns, please call the nurse on duty or the Customer Relations Team at loc. 661.

PATIENT’S BILL OF RIGHTS

Right to Medical Care of Good Quality

Every person has the right to be cared for by a physician whom he/she knows is free to make clinical and ethical judgements without any outside interference, in accordance with his/her best interests, and in accordance with universally approved medical principles and specific medical society guidelines. The physician is ultimately responsible for delivery of quality medical services.

Right to Freedom of Choice

Every person has the right to choose his/her physician (consistent with the by laws, policies and procedures of Perpetual Help Medical Center – Las Pinas) and the right to ask for the opinions of another physician on any phase of the care without fear of compromise of the care.

Right to Self-determination

Every person has the right to make free decisions regarding himself/herself. A mentally competent adult patient as the right to give or withhold consent to any diagnostic and/or treatment procedure or therapy. The patient has the right to the information necessary to make decisions regarding care plan. The patient has the right to refuse to participate in research or teaching of nursing and/or medicine.

Right to Information

The patient has the right to receive information about himself/herself. Exceptionally, information may be withheld from the patient when the information would create a serious hazard to his/her life or health. The patient has the right not to be informed on his/her explicit request unless required for the protection of another person’s life. The patient has the right to choose who, if anyone should be informed on his/her behalf.

Right to Confidentiality

All identifiable information about a patient’s health status, medical condition, diagnosis, prognosis and treatment and all other information of a personal kind must be kept confidential, even after death. Exceptionally, descendants may have a right of access to information that would inform them of their health risks. Confidential information may be disclosed only upon patient’s explicit consent or if expressly provided for in the law.

Right to Health Education

Every person has the right to health education that will assist in making informed choices about personal health and about the available health services.

Right to Dignity

The patient’s dignity and right to privacy shall be respected at all times in medical care and teaching, and consistent with his/her culture and values. He/she is entitled to relief of his/her own suffering according to the current state of knowledge. He/she is entitled to humane minimal care and to be provided with all available assistance in ensuring dying as dignified and comfortable process.

Right to Religious Assistance

The patient has the right to receive (or decline) spiritual and moral comfort including counsel of a minister of his/her chosen religion.

Right of Unconscious Patient

If the patient is unconscious or otherwise unable to express his/her will, informed consent must be obtained whenever possible from a legally entitled representative. If a legally entitled representative is not available, and a medical intervention is urgently needed, consent of the patient may be presumed, unless it is obvious and beyond doubt on the basis of the patient’s previous firm expression or conviction that he/she would refuse consent for all cases, a physician always strive to save the life of a patient unless a prior explicit written document states otherwise (Do Not Resuscitate).

Rights of Legally Incompetent Patient

If a patient is a minor or otherwise legally incompetent, the consent of a legally entitled representative is required. Nevertheless the patient must be involved in the decision making to the fullest extent allowed by his/her capacity or circumstance. If a legally incompetent patient can make rational choices, decisions must be respected and he/she has the right to forbid disclosure of information to his/her legally notified representative. If the patient’s legally entitled representative (a person authorized by the patient), forbids treatment which is in the opinion of the physician in the patient’s best interest, the physicians should challenge this decision before the proper forum. In case of emergency, the physician will act in the patient’s best interest.

PATIENT’S RESPONSIBILITIES

Provide complete and accurate information about your health, including present condition, past illnesses hospitalizations, medications, natural products and vitamins and any other matters that pertain to your health.

Provide complete and accurate information including your full name, address, home telephone number, date of birth, insurance carrier, and employer, when it is necessary.

Provide your doctor or the hospital with a copy of your Advance Directive if you have one and want it to apply during confinement.

Ask questions when you do not understand what your doctor or other members of your health care team tell you about diagnosis or treatment. You should inform your doctor if you anticipate problems in following prescribed treatment and you are considering alternative therapies (may interfere or interact with care).

Ask your doctor or nurse what to expect regarding pain and pain management plan. You should tell your doctor or nurse about your worries on taking pain medication.

Leave valuables at home and bring only items necessary during your hospital stay.

Abide by all hospital rules and regulations.

  • Comply with the NO SMOKING policy.
  • Follow the Visiting Hours.
  • Be considerate of noise levels and other behaviors that might compromise the comfort, privacy, and safety of other patients.
  • Remember that weapons are prohibited inside hospital premises.
  • Treat hospital staff, other patients, and visitors with courtesy and respect.
  • Provide complete and accurate information for insurance claims and work with the hospital’s Credit and Collection staff to ensure settlement of hospital bills.

Know your health insurance coverage and related policies concerning required pre-approvals, covered services, admissions, and the hospital and doctors covered by your insurance provider.

Pay your hospital and physician’s bills in a timely manner. Ask questions from your insurance company or the hospital’s Billing Services if there is a financial issue that you do not understand.

food

There are various food service outlets and convenience stores in the hospital premises that are ready to provide patients, visitors, and companions with warm and delectable meals and personal care items everyday.

Hospital Cafeteria

GF, Tamayo Tower

Operating Hours: 6AM to 9PM Daily

Tony's Sandwich & Pastry Bar

GF, Wellness Complex

Operating Hours: 6AM to 9PM Daily

STEPS Grills, Steaks, Salad & Pasta

GF, Tamayo Tower

Operating Hours: 6AM to 9PM Daily

Watsons

GF, Medical Arts Building

Operating Hours: 6AM to 9PM Daily

Daisee’s Breads and Pastries

GF, Wellness Complex

Operating House: 6AM to 9PM Daily

K-Mart

GF, Tamayo Tower

Operating Hours: 6AM to 9PM Daily

Discharge Order

The discharge order is made by the attending physician. Once the patient is ready to go home, the nurse will send the discharge notice slip to the Billing Section. The slip will be returned to the patient with the time of claiming of Billing Statement from the Billing Section.

Once the Billing Statement has been claimed, the patient’s family or companion should settle the account at the Cashier to get clearance slips. The slips should be submitted to the Nurse Supervisor for signature. Signed slips must be presented to the Admitting Section and to the Lobby Guard before leaving the hospital.

Cut-off for Discharge: 12:00 NN

Room Usage

Room billing is based on the admission time and the time of discharge on the discharge slip. Half-day room usage will be changed for:

  • Admissions after 12:00 NN
  • Discharge notice before 12:00 NN
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